Window magnets

@davey_d​ 

Thanks . I didn’t want to purchase the entire sensor, just the magnet strip so that I can open the window at a second level but still be able to arm the system. 
is that possible.

Dan

Same! I don't want a bunch of sensors that I don't need floating around the house. I just need the magnets.

@danrozett​ apologies. I see that the Extra Magnet is currently not up on our website as an individual item. But our Sales team should be able to put the order in for you!

@davey_d​  Any plans for the company to have that item put up on the site? Ordering items over the phone isn't really conducive to time management. I imagine not many customers enjoy calling customer service in general. Especially not to buy a mystery item that had to be inquired about to learn of it's existence. 

It was actually on the site as a separate item, previously. I made the error of assuming it still was. It's certainly possible, and I'll forward your suggestion to our ecommerce team.

@bobsgrandsport​ no updates yet, but as danrozett mentions, you can order them from our Support team.

@danrozett​ Can you tell us how long it took and if they cost any less than buying the whole thing with both pieces online?

@LarryB34695​ wow thank you!

Hi @tessiergeo!

The regular magnet's dimensions are 0.5” W x 1.5” H x 0.62” L. The smaller "Slim" magnet's dimensions are 0.39" W X 1.10" H x 0.20" L. 

@xrayman55 the magnet piece should work, but we recommend using the magnets designed for the Entry Sensor. If you need extra magnets, our Support team can send them to you. They can also send the thinner slim magnet if you need a smaller option for your setup.

Can you please just put them on the website? It is 2025, who has time to call the support team?

By the way, I tried that recommendation a while back - what I got sent were the magnet supports (the piece with the double-sided stick on it, that the magnet attaches to). The person I talked to seemed confused about the whole thing (obviously, given what I received)...