41 Messages
Sensors Offline
Yep...on top of the monthly subscription BS just to have Amazon integration... I keep having sensors every couple of weeks, that are either offline or show open when that door is closed.
Worst part, when the system is armed & you are away...and then 1 or 2 sensors go offline. Then you're unprotected.You can't fix this shit remotely.
So bottom line...this system sucks. They have their cutesy commercial. But go check Consumer Reports and there is a ton of ONE STAR reviews. On top of that, their Customer Service equally sucks!
Official Response
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @CACarpenter,
The symptoms that you describe - sensors going offline or showing a persistent open - indicate a communication issue in the wireless communication between these sensors and your Base Station.
I see you mention that you've already been working with our Support team, and I'm sorry that they weren't able to help. Unfortunately yes, the issue is most likely caused by an environmental issue (e.g. interference), so the best way to troubleshoot is by working with the equipment in person. But I've gone ahead and requested an escalated call so we can finally get your system to 100%.
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jpullen44
1 Message
2 years ago
Two problems.
1. Motion sensor was working and it said low battery. I put new battery in but sensor is offline > do I need to reinstall mit.
2. I have two cameras that stopped connecting router. I have put extended routers in place but they still will not connect. I even did a reset but no luck.
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lovingkindness53
1 Message
2 years ago
My water sensor says it's offline and the basement siren says error on my key pad. How do I fix these things?
SimpliSafe sells an extension cord for your outside camera to hock up to electricity. I can't find a place to plug the cord into the camera... Please help me out.
Mary Lou
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