‎Sensors disappeared | SimpliSafe Support Home
 
cgray9's profile

Tuesday, May 30th, 2023 4:45 PM

Sensors disappeared

My unit wasn’t talking to my base. I’ve spent 1 hour 40 minutes with tech support. Once they reset the base, all of my sensors disappeared from my devices. They are telling me that I have to re-add each and every sensor to the system. This will take forever! Why is this necessary - we’ve had this system for over a year and the previous owner of the home had it for 3 years. When we bought the house, all of the sensors automatically transferred. Now they’ve just vanished? This in itself feels like a security breach - very concerning for a security system company.

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Official Response

Community Admin

 • 

5.5K Messages

1 year ago

Hi @cgray9 ,

This is not correct behavior at all. The Base Station has an internal memory that keeps record of all of your sensors and components, and all the settings associated with them. It sounds like what happened was that this memory was accidentally wiped, which might point to a more serious issue. Please contact our Support team again so we can arrange for a Base Station replacement.

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