2 Messages
Opening front door makes alarm arm itself to "away" mode
Sometimes when I trigger an entry sensor such as my garage door or front door, the alarm will arm itself in away mode. My wife has family visiting and they are doing activities in the front yard today and the alarm has armed itself twice. It happens occasionally with the garage door but it seems to happen more often with the front door. I have talked to SimpliSafe customer support several times about this and they tell me the same thing every time. We have re-installed our apps, updated the app, restarted everything, etc. It does not work. What could be the issue?
simplisafe_admin
Community Admin
•
1.8K Messages
@craigdnewland This is quite odd, and certainly something we would want our Technical team to investigate further. I have opened up a ticket with the team on your behalf. Someone will be in touch soon, so please keep an ear out for their call.
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