‎Negative experience ordering extra magnets | SimpliSafe Support Home
 
mb2bailey's profile

Friday, December 22nd, 2023 3:05 PM

Negative experience ordering extra magnets

I just tried to order some extra entry sensor magnets (small part) using chat.  The person on the other end could not understand what I was asking for and even suggested I send a photo.  How hard is it to understand you want to get extra magnets - the small part of an entry sensor?  When I asked where the chat person was located they answered Simplisafe Offshore in the Philippines.  Not at all helpful.. Gave up after 20 minutes.

This post was created from this comment on different post

Community Admin

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5.5K Messages

6 months ago

Hi @mb2bailey ,

I'm really sorry to hear about your experience. You're right, it shouldn't be so hard to order an extra magnet. It's literally just named Extra Magnet for Entry Sensor in our system! I'll work with our Live Chat team to find your conversation, and make sure that the agent gets some extra training.

But in the meantime, I suggest giving our Support team one more try. We'll make sure that you get what you need!

1 Message

If SimpiSafe were Simpli-Smart, the extra magnets would be listed on the website.

Community Admin

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5.5K Messages

@dektol72​ yes, unfortunately, Extra Magnets are not available for purchase as a product on our website. But we do still have them available from our Support team to help with installation and troubleshooting.

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