
Alarm Sensors
All questions about the Intruder Sensors: Entry, Motion, and Glassbreak.
7 Messages
Friday, April 23rd, 2021 3:12 AM
Massive false alarm
Question
•
Updated
8 months ago
288
7
0
Responses

New to the Community? Get started by reading our Welcome Post.
Related Conversations
Was this post helpful?
How can we improve?
whoaru99
1.3K Messages
2 years ago
0
0
harriet_c
Community Admin
•
68 Messages
2 years ago
We would love to investigate that false alarm further! Please give our Support team a call at 800-548-9508 so we can help.
Thanks!
- Harriet C.
SimpliSafe Home Security
1
0
davey_d
Community Admin
•
4.3K Messages
2 years ago
That would be the next move - to put those sensors on Secret Alert for a couple of days as you investigate.
Just to get this out of the way, out of the three triggers that you mentioned, could the second two actually be just you moving through the house to disarm the alarm?
It does sound like you already know the common causes for Motion Sensor false alarms, i.e. sources of heat moving around the room. Entry Sensor false alarms are less common, and we do most often hear of it from pieces being accidentally knocked off, but also if the magnet is affected in some way.
But it's odd for three separate triggers (probably in different rooms) from multiple types of sensors to happen all at once.
- Johnny M.
SimpliSafe Home Security
0
0
neyforensics
4 Messages
2 years ago
Software glitch? Just downloaded the new software last week or so.
0
0
mdolfan
180 Messages
2 years ago
0
0
whoaru99
1.3K Messages
2 years ago
It would seem more plausible if the message board and or the call center were being flooded with similar occurrences. Of course, we can't see the call center logs but the board seems about normal.
0
0
mullinsadamec
1 Message
8 months ago
Tonight I had a smoke detector and motion sensors go off for no reason — while the system was disarmed.
I’ve had a smoke detector glitch before, but never had alarms trigger while the house was disarmed… shouldnt even be possible?
1
0