2 Messages
How do you get support?
My system is approximately 3 months old - I started getting entry sensor low battery warning. I contacted Simplisafe through chat feature. 2 support folks - all I needed was a replacement battery, under warranty. We couldn't there - I purchased batteries. Same chat - explained the 2nd system, purchased and returned was screwing up my login through the website - login goes to the register new product. I do not have a new one! Ended the chat after 70 minutes. I had to explain explain what the screen looked like. Support didn't know what the process was. That is still not fixed. I requested a call back - that didn't happen. No email option for support. I need the web login fixed - how do I in touch with someone that knows how to fix the remaining issue?
captain11
Captain
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6.2K Messages
6 days ago
Chat is fine for most things but in situations like yours, nothing beats a good old phone call. Communication is instantons, more interactive and therefore, much more efficient and less frustrating.
1-888-910-1458 Every day, 8:00am – 10:00pm, ET.
If you have an issue with the agent, politely ask to be escalated. SS support is normally excellent.
Please post your outcome here if you get a chance.
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lance843
1K Messages
3 days ago
I have in the past went on messenger for simplisafe and get a quick response from them and they always have someone contacting you. The only 2 I do is messenger or a phone call.
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simplisafe_admin
Community Admin
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822 Messages
2 days ago
@kthielen_11 we do apologize to hear about this, this is not the experience we want you to have! We have forwarded your case details to our escalated Support team to look into. A senior agent will be in touch ASAP to help make this right.
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