‎Entry sensor has serial numbers....can't add to key pad? | SimpliSafe Support Home
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smklippstein

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Entry sensor has serial numbers....can't add to key pad?

I just installed my new system...purchased 2 additional entry sensors..These did not have the " button" but had serial numbers at the bottom.  Keypad will not give us a place to enter this...please help...how do we add these to the system?

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sevensiamesecats

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Are you sure they are the same generation as the rest of your system?  (SS2 sensors can't be used with SS3 system, and vice versa)

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coltmaster1

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SS2 sensors have a little white sticker on the bottom or back of the sensors.  SS3 sensors (most of them I think), have the stickers inside of the sensor (you can see them when the sensor is taken off it's back bracket).

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