8 Messages
Alarm trips when entry sensor is closed in Home mode
From what I understand, you should be able to arm the system in Home (and maybe even Away) mode with an entry sensor open (e.g. window), close that entry sensor at a later time, and the system will then monitor that entry sensor for future opening events. This works if the system is armed and the entry is closed within a few minutes of one another. However, I have found that when the system has been armed with a window entry sensor open, and then I close that window a couple of hours later, the system will trip and start counting down to an alarm.
Any thoughts or is the system supposed to behave in this way?
Any thoughts or is the system supposed to behave in this way?
simplisafe_admin
Community Admin
•
1.2K Messages
4 years ago
You are right that you should be able to arm the system, and then later (regardless of how long) close a window without triggering the entry delay. We have communicated your report over to our dev team to see if we are able to replicate the issue. Thanks for letting us know!
SimpliSafe Social Team
SimpliSafe Home Security
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julianbenz
8 Messages
4 years ago
I repositioned the sensors so that sensor and magnet will now separate in a direction parallel to the short dimension of the magnet. I think that may resolve the issue I was having.
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whoaru99
1.3K Messages
4 years ago
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dcurtis101
1 Message
3 years ago
@julianbenz
Hello,
I believe I have the same issue. When I close the window I get a double hit (closed/open), so the alarm sounds.
Can you elaborate on how you positioned the sensors? Maybe a pic? It's not very clear to me. I want to ensure I'm re-mounting them correctly since I need to do all the sensors (doubled sided tape fails after awhile...).
Also, if there is any adice on how to accurately test this positioning without full arming would be appreciated.
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wareagleman
31 Messages
3 years ago
Whew, all this talk about leaving windows open. We just don't do that down here in the Southern US. Overnight low temperatures of the low 80's still too hot for me!
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