‎SS2 System | SimpliSafe Help Center

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication.

system errors

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• SS2 System

Warning: Sensor Not Responding (Original SimpliSafe)

Sensors in the SimpliSafe Original system will issue errors when they fail to check in with the Base Station for a long period of time.

sensor troubleshooting

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• SS2 System

Original SimpliSafe Entry Sensor Installation Guide

Sensors are essential to protecting your home. Entry Sensors are made up of two parts: a magnet to install on your door or window, and a sensor to install on the doorframe or window frame.

install/set up

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• SS2 System

Original SimpliSafe Keychain Remote Installation Guide

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view the article for the Gen 3 SimpliSafe. If you're not certain whi

install/set up

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• SS2 System

How do I replace my Original SimpliSafe batteries?

With the exception of the Base Station, all of the components for the Original SimpliSafe have batteries that can and should be replaced periodically. The Base Station has a special, rechargeable brand of battery.

battery/power

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• SS2 System

How do I activate the batteries in my Original SimpliSafe sensors?

To activate batteries, simply pull on and remove the white protective strip from each component. This strip will be located on the back of all the components, except for the 105dB Siren and Water Sensor, which do not have battery tabs.

product specifications/manuals

install/set up

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• SS2 System