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Error: Unfinished Setup for Cameras

This error can occur within the SimpliSafe® Mobile App when the camera has been partially removed from the Base Station but failed to fully remove itself from the mobile app.As a first step, we recommend tapping on Finish Setup and see if it allows that camera to connect. If that step fails, the bes

Errors / Warnings

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Cameras

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Smart Alarm Wireless Indoor Security Camera Installation Guide

OverviewThe SimpliSafe® Smart Alarm Wireless Indoor Security Camera is a battery-operated security camera that’s designed for indoor use. It records at 1536p and has a wide field of view at 125 degrees. The battery in the Smart Alarm Indoor Camera can also last up to 3 months on a single charge.Befo

Install / Set Up Help

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Smart Alarm Indoor Camera

How to Rename a SimpliSafe® Camera

There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile ap

Features / Settings

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Cameras

How to Reset Your Smart Alarm Wireless Indoor Security Camera

If your Smart Alarm Wireless Indoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, resetting the camera to its factory settings may help.Step 1: Remove the Camera From Your SystemTo reset your Smart Alarm Indoor Camera, we first recommend that you remove your

Troubleshoot an Issue

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Smart Alarm Indoor Camera

How to Find the MAC Address of a SimpliSafe® Device

In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.Only the Ba

Install / Set Up Help

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Cameras

Camera Recording Behavior for the Smart Alarm Wireless Indoor Security Camera

Camera recording for the Smart Alarm Wireless Indoor Security Camera is directly tied to the system’s arming state by default. In other words, the camera will only record when the system is in AWAY when motion is detected. You can have the camera record in either OFF or HOME by changing your setting

Features / Settings

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Smart Alarm Indoor Camera

Video Recordings for Camera not showing up on Timeline

Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion

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Cameras