‎Cameras | Page 12 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(89)
SA
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream.Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.  Make sure that your smartphone or tab

Troubleshoot an Issue

Help Center Article

 • 

Video Doorbell Pro

SA
Can I use the SimpliCam Wired Indoor Camera outdoors?

The SimpliCam Wired Indoor Camera is designed for indoor use. If you're looking to protect the outside of your home with a camera- check out the new SimpliSafe Wireless Outdoor Security Camera!Using the SimpliCam Wired Indoor Camera outdoors may void your warranty.

Features / Settings

Help Center Article

 • 

SimpliCam

Smart Alarm Wireless Indoor Security Camera is Detecting Motion too Late

If your Smart Alarm Wireless Indoor Security Camera is detecting motion too late, there are generally two factors at play: improper placement of the camera, or a weak connection between it and your Wi-Fi network.Troubleshoot the connection between your camera and Wi-Fi networkTo determine whether th

Troubleshoot an Issue

Help Center Article

 • 

Smart Alarm Indoor Camera

Too Many Motion Alerts From the SimpliCam® Wired Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view to determine if it should send you a motion alert.The frequency of motion alerts can be adjusted through your SimpliSafe® Mobil

Troubleshoot an Issue

Help Center Article

 • 

SimpliCam

SA
Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.How to Run a Connection Check:Open the SimpliSafe® mobile appTap on the Cameras

Wi-Fi Troubleshooting

Help Center Article

 • 

Cameras

SA
How is my Privacy Being Protected When Using Intruder Intervention?

From the moment we developed intruder intervention, ensuring our customers’ privacy remains secure has been a top priority. We’ve taken several steps in this regard.Monitoring agents do not have access to live camera streams outside of alarm events. Temporary access is only granted when an alarm sig

Install / Set Up Help

Help Center Article

 • 

Smart Alarm Indoor Camera

SA
How Does Intruder Intervention Work During An Alarm?

For alarms where intruder intervention* is triggered, our monitoring agents can view the live stream from your Smart Alarm Wireless Indoor Security Camera.If our agents see someone in the home, they will activate the 2-way audio on the camera and attempt to speak to that person. When doing so, the a

Install / Set Up Help

Help Center Article

 • 

Smart Alarm Indoor Camera