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What does the error "Power Outage" mean?

In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad. You’ll be able to live stream from your Sim

Errors / Warnings

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How to Change the Base Station Siren Duration

This setting adjusts the length of time that your Base Station (and Auxiliary Siren) will sound in the event of an alarm. The default for this setting is 4 minutes, but it can be set anywhere between 30 seconds and 8 minutes through the SimpliSafe® Mobile App, Keypad or Web App.SimpliSafe® Mobile Ap

Features / Settings

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Base Station

No White Light During Initial Base Station Setup

Once the battery tab is removed from the Base Station, you should see the white searchlight come on to indicate the device has power. In the event that you are not seeing a white light, resetting the Base Station should get things working again.Before Getting StartedYou’ll need to have a Phillips he

LED / Lights

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Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move or upgrade your system.

Install / Set Up Help

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How To Change The Base Station's Siren Volume

The Base Station’s siren has four volume settings: Off, Low, Medium, and High, and by default it is set to High. You can change the siren’s volume using the SimpliSafe® Mobile App, Web App, or Keypad by taking the following steps:SimpliSafe® Mobile App:Navigate to the “My System” gear on the bottom

Features / Settings

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Base Station

What Does "Invalid Base Station Serial" Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:The Base Station’s serial number was entered incorrectly while setting up your systemYou are completing a Base Station rep

Errors / Warnings

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Why is my Base Station Pulsing Red?

The Base Station can pulse red for two different reasons. Depending on the length of the pulse or the timing between it, it can mean different things.Slow Pulse, with 8-10 seconds between each pulseThis indicates that there is a minor system error, such as radio interference. You can check the Keypa

LED / Lights

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Base Station