‎Wi-Fi and Connection Guide | SimpliSafe Help Center

Wi-Fi and Connection Guide

 Updated 

Double the Connection, Double the Security

By connecting your Gen 3 SimpliSafe system to Wi-Fi, your system has two ways to stay connected so you're always protected with enhanced strength and security, along with the back-up cellular connection built-in. A Wi-Fi connection will also ensure your system is easily able to receive all latest firmware updates in order to stay protected against any new security threats and to allow for adding new devices. Additionally, some products, like cameras and doorbells, do require Wi-Fi to connect to your system.

Have an Original SimpliSafe system and want to upgrade to the enhanced security and connectivity of the Gen 3? Learn more about how to get your new Gen 3 SimpliSafe for 50% off.

 

CONTENTS:

Connecting to Wi-Fi
Wi-Fi Troubleshooting
Camera Connectivity overview + troubleshooting

 

Connecting to Wi-Fi

When connecting your system and cameras to Wi-Fi, you must have a 2.4 GHz network in order for your system to connect and function. You can connect your system to Wi-Fi in the mobile app (Main Menu > Settings > General Settings > Wi-Fi Network) or via the Keypad by following the instructions here

If your system is having problems connecting to Wi-Fi, you can use the Route This app to help diagnose and troubleshoot Wi-Fi connectivity issues.

ADDITIONAL Wi-Fi INFORMATION

Wi-Fi Troubleshooting

Most Wi-Fi connection issues are caused by three main factors: distance, physical obstructions, and electronic interference. So if your devices are having trouble connecting, you should consider their placement within your home and ask questions like:

  • How far is the device from my router and/or Base Station?

  • Are there any large objects between the device and my router and/or Base Station (ie. many walls, large trees, metal doors/walls etc.)?

  • Are there any large electronic appliances near the device that may be causing interference (ie. microwaves, Smart fridges, etc.)?

OBSTRUCTIONS AND INTERFERENCE

If physical obstructions and/or electronic interference are affecting your connection, you'll need to consider moving around your devices until you find a configuration that works best. Add list of examples to this section.

DISTANCE

If distance between the device and your router and/or Base Station are causing the issue, you'll need to move the device closer to the router and/or Base Station, or vice versa. Alternatively, you can consider a Wi-Fi Extender for your home that you can place between your router and device to extend the range of your Wi-Fi.

If you're still experiencing connection issues, you may need to consider speaking to your internet service provider about upgrading your internet package or upgrading your router.

Camera Connectivity

If your system includes cameras or doorbells, then you will need to be connected to Wi-Fi since these devices require a Wi-Fi connection to a 2.4ghz network in order to function and to connect to your system. You can connect your camera to Wi-Fi via the mobile app by following the steps here

CAMERA + Wi-Fi TROUBLESHOOTING

VIDEO DOORBELL + Wi-Fi TROUBLESHOOTING

ERROR MESSAGES