What is Wireless Interference and how to resolve it?
What is Wireless Interference?
The SimpliSafe system communicates wirelessly with its sensors. As a precaution, the system will notify you if it detects interference, which can be caused by another wireless device operating at a similar frequency (such as a microwave or large appliances). If this occurs, the base station will announce "Wireless Interference Detected" and notify Interactive subscribers in the app.
If you are subscribed to a camera recording plan, your cameras will turn on and record during this period. Most interference is not detrimental to the system's function and should resolve on its own.
You may be able to resolve the issue using the following steps:
If there is a device in the home that was installed around the time of the interference starting, try turning that off and see if the wireless interference messages stop.
Try moving the Base Station to a different location. For recommendations on Base Station placement, see this guide.
If the problem persists or you experience this frequently, please contact our customer support team. They can help you identify the source of the interference and/or adjust the threshold at which interference is detected.