Unable to log into Mobile App due to Additional White Box

Updated

3 months ago

When logging in with your username and password, you may be asked to check a box to confirm that you are human.

This feature (called reCAPTCHA) uses Javascript. If you are not able to see it, or see only an empty field, then the issue may be that Javascript is disabled on your phone’s default browser.

If you have an ad blocker or popup blocker extension, you may need to disable it temporarily or add SimpliSafe® to the list of exceptions.

The login page of the SimpliSafe® mobile app featuring a white box underneath the password field

How to Turn Off JavaScript on iOS (iPhone)

Open General Settings on your device
Select “Safari” in your apps list
Scroll to the bottom of the screen and select “Advanced”
Toggle JavaScript on
Force close the SimpliSafe® mobile app and launch it again

If the above steps do not allow you to log into your account, you may have popup blockers enabled. To disable them

Open General Settings on your device
Select “Safari” in your apps list
Under “General”, select “Extensions”
Look for any ad or popup blockers and disable them
Force close the SimpliSafe® mobile app and launch it again

How to Turn Off JavaScript on Android

The steps you will need to take depend on your device’s default browser.

For Google Chrome

Launch the Google Chrome web browser
Tap on the three dots to open the menu
Navigate to “Settings”
Select “Site Settings”
Toggle JavaScript on
Force close the SimpliSafe® mobile app and launch it again

For Samsung Internet

Launch the Samsung Internet browser
Tap on the three lines to open the menu
Navigate to “Settings”
Select “Site and Downloads”
Select “Site Permissions”
Toggle JavaScript on
Force close the SimpliSafe® mobile app and launch it again

For Microsoft Edge

Launch the Microsoft Edge browser
Tap on the three dots to open the menu
Navigate to “Settings”
Select “Privacy and Security”
Select “Site Permissions”
Toggle JavaScript on
Force close the SimpliSafe® mobile app and launch it again

Settings may differ depending on your chosen default browser. If your browser is not included here, please consult that browser’s help page for more info.