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Critical Alert Troubleshooting for iOS


Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:

  1. Make sure you have the latest version of the SimpliSafe® mobile app on your device.

  2. In the mobile app, navigate to the “My System” gear on the bottom of the screen.

  3. Select “Alerts & Notifications”.

  4. Tap “Push Notifications” and then tap “Enable Critical Alerts”.

You can learn more about Critical Alerts in this Help Center article.