Critical Alert Troubleshooting for iOS
Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® mobile app. You can turn on Critical Alerts by taking the following steps:
Make sure you have the latest version of the SimpliSafe® mobile app on your device
In the mobile app, tap the three bar icon in the top left corner of the screen
Select “Alerts & Notifications”
Tap “Push Notifications” and then tap “Enable Critical Alerts”
You can learn more about Critical Alerts in this Help Center article.