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App Error: Some Body Keys are Invalid


iOS (iPhone) users may see the “Some Body Keys are Invalid” error when logging into the SimpliSafe® mobile app. This error appears when you reset your SimpliSafe® account password on a device where cookies are blocked. To fix this, you will need to allow cookies in your phone’s settings. 

The SimpliSafe mobile app with a white screen and text that says "some body keys are invalid"

How To Allow Cookies

  1. Open your iOS device’s settings

  2. Scroll down and select “Safari”

  3. Look for the “Block All Cookies” setting and toggle it Off

  4. Open the SimpliSafe® mobile app

    1. If the app was already open, you may need to force close it and open is again

  5. Follow the onscreen instructions to reset your password