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ottersea

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November 14th, 2021

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ottersea
followed 's post

6 months ago

Have been trying to get my SimpliSafe account canceled for weeks now. Seems as straightforward as going into the app and clicking “Delete Account”, but then it requires you to wait on a call from them (gives no timetable) to verify cancelation. If you miss the calls when they try to call you, good l

ottersea
commented on 's post

6 months ago

Have been trying to get my SimpliSafe account canceled for weeks now. Seems as straightforward as going into the app and clicking “Delete Account”, but then it requires you to wait on a call from them (gives no timetable) to verify cancelation. If you miss the calls when they try to call you, good l

Bingo. Going thru right now. Contacted them and thought had it straightened out. Wanted to downgrade to self monitored only. But get the bill this month, still being charged for it. Chat is useless and phone is always busy.

ottersea
liked 's comment

6 months ago

Agreed. It's a PAIN to downgrade to Unmonitored.It's taken 2 LONG phone calls to get them to cancel. The first call: Rep lied (omitted telling me) about the option to have Unmonitored. The second call: I had to INSIST that they downgrade me. Sheesh!I

ottersea
joined community.

November 14, 2021