‎Outdoor camera | SimpliSafe Support Home
 

5 Messages

Thursday, December 23rd, 2021 2:58 AM

Outdoor camera

The motion sensor on my outdoor camera keeps getting tripped by air. I’ve held the button down for twenty seconds and did the whole pairing over. My guess is it’s a faulty camera and probably needs to be replaced. 

Community Admin

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5.7K Messages

3 years ago

Hi wgrooms3,

What else is in view? If you have the camera set to People Only, it might still pick up on objects that seem people-shaped. If you're comfortable with sharing video or images from your recording here, we might be able to figure it out.

1 Message

3 years ago

My outdoor camera did something similar recently. It also happened on my doorbell camera (that I have had for years). Both times, they were triggered by a legitimate activity, but then kept sending notifications when nothing was there. I changed the sensitivity settings from medium to low, saved it, then waited a few minutes and change it back to medium and that stopped it. 

5 Messages

@stevenkb68 Thank you for the response. I tried lowering the sensitivity as well. I even turned it off for a few days then back on.  It’s now been off for over a week now. Im about to turn it back on and see what it does. 

5 Messages

@stevenkb68 still tripping over nothing.

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