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If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines
Errors / Warnings
Help Center Article
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Base Station
OverviewMotion Sensors are always on the lookout for uninvited guests. They can detect motion within 30 feet, with a 90-degree field of view. They’re also designed to distinguish between people and pets. If you have a pet in your home, check out the Pet Owners video on this page for additional insta
Install / Set Up Help
Motion Sensor Gen 1
The Motion Sensor takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To change your Motion Sensor battery, slide the sensor up and off its bracket. Then replace the battery and slide it back onto its bracket.If your sensor is still o
Battery / Power
SimpliSafe’s Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them.
Troubleshoot an Issue
Installing SimpliSafe® sensors takes less than a minute! In most cases, sensors can be mounted on walls by using the adhesive strips on the back of each device. However, there are some situations where the sensor may not adhere to the wall effectively, like:Brick surfaces: the surface can be rough i
Sensors
There may be a point where you need to rename a sensor for your SimpliSafe® System. Renaming a sensor can be done easily through the SimpliSafe® Mobile App, but you can also rename a sensor using your Keypad. The following will walk you through these steps for each platform so you can pick whichever
Features / Settings
If your Motion Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced.The Motion Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage.To repla
