How to Reset Your Smart Alarm Wireless Indoor Security Camera
If your Smart Alarm Wireless Indoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, resetting the camera to its factory settings may help.
Step 1: Remove the Camera From Your System
To reset your Smart Alarm Indoor Camera, we first recommend that you remove your camera from your system, if applicable. You can remove your camera from within the SimpliSafe® Mobile App using the following steps:
Go to the Cameras tab at the bottom of the SimpliSafe® Mobile App
Tap the gear icon in the top right corner of the app
Select your camera
Choose 'Remove Camera' at the bottom of the screen
Tap 'Yes' to remove the camera from your system
If you are seeing an error message within the SimpliSafe® Mobile App that says Unfinished Setup (opens in new tab), you’ll need to remove this camera from the Keypad before proceeding.
Press the Menu button on your Keypad
Enter your Primary PIN
Scroll to devices and press Open on the right
Scroll down and locate the camera in question
Select your camera by pressing the arrow to the right
Choose Remove by pressing the arrow to the right to delete this camera from your system
Step 2: Resetting Your Smart Alarm Indoor Camera
After your camera has been removed from your system (if applicable) you can now reset the camera.
Press the tiny pinhole button on the Smart Alarm Indoor Camera for 2 seconds using a small item like the tip of a pen or a paperclip
Press and hold the Setup Button (the larger button on top of the camera) until the camera chimes, or about ~30 seconds.
Once the camera is flashing white again, you can start the installation process for your Smart Alarm indoor Camera (opens in new tab) again within the SimpliSafe® Mobile App
Still Need Help?
If the status light on the front of the camera does not flash white and the battery has been fully charged, please contact our support team (opens in new tab) for additional troubleshooting.