Not Receiving Push Notifications for my Camera

Push notifications for your camera are a great way to know when there is motion detected, or when someone rings your Video Doorbell Pro. To ensure that you will always receive push notifications for your camera(s), you’ll want to make sure that critical alarm notifications are enabled on your device so SimpliSafe® can deliver notifications even if your phone is on silent. Finally, if you have a work profile or focus mode enabled, push notifications may not work. You’ll want to consult with your phone’s manual for further configuration details in these modes.

Confirm that you are logged into the SimpliSafe® app

You will only receive push notifications if you are logged into the SimpliSafe® app. Open the app on your phone and log into your account if you are not already.

Enable Push Notifications for SimpliSafe® on your Smartphone

On iOS:

1. Go to “Settings”

2. Click “Notifications”

3. Find the SimpliSafe® Mobile App, and make sure notifications are turned on

On Android*:

1. Tap Apps > Settings > MORE

2. Tap Application Manager > DOWNLOADED

3. Tap on the SimpliSafe® Mobile App

4. Select or clear the check box next to Show Notifications to enable or disable push notifications

Steps may vary depending on your Android device. Please refer to your phone’s manual to identify where App Notifications may exist.

*Note: enabling Android Private Space for the SimpliSafe® Mobile App can prevent you from receiving push notifications. If you want to receive push notifications about your SimpliSafe® system, do not enable Android Private Space.

Ensure camera notifications are turned on

1. Open the SimpliSafe® app on your phone or tablet

2. Choose the My System tab on the bottom navigation bar

3. Choose the camera you wish to enable alerts for

4. Tap into Motion Detection to adjust your motion event notifications

   1. Please note that the SimpliCam® and Smart Alarm Indoor Camera will only receive motion alerts when your camera has its privacy shutter open

Make sure your phone is not on Do Not Disturb

If your phone is set to Do Not Disturb, you will not be notified of any activity regarding your SimpliSafe® system. If you do want to receive notifications for your system when your phone is set to Do Not Disturb, take the following steps.

On iOS:

1. Open your phone’s Settings

2. Select Focus

1. This can be found in the second cluster of settings

3. Click through each of the Focus Modes to check if notifications are silenced 

4. Click through each of the Focus Modes to add the SimpliSafe® Mobile App as an Allowed Notification

On Android:

1. Open your phone’s Settings

2. Select Modes and Routines

3. Check to see if an existing Mode or Routine is on

4. Add the SimpliSafe® Mobile App to allow notifications during Do Not Disturb

These steps may vary depending on the model of your device. If you have any questions regarding the steps to take, please refer to your devices owner’s manual.

Situations where you will not receive push notifications

Even if push notifications are enabled properly, there are two situations where you will not be notified of camera motion events.

If the SimpliSafe® Mobile App is open on your smartphone or running in the background

Push notifications, by design, alert smartphone users to look at an app by tapping into the notification. Due to this, if the SimpliSafe® Mobile App is active on your device, push notifications for camera motion detection will not be sent.

If there was a previous motion detection less than a minute ago

To prevent you from receiving too many notifications, all SimpliSafe® cameras have a quiet period. After a camera detects motion, you will not receive any other motion notifications from your camera for one minute. 

During this quiet period all of your cameras will still detect motion and record as usual, and each motion detection event can still be seen in your timeline.

Further troubleshooting

If your notifications are set up correctly, then try closing the app and re-opening it.

If you still are not receiving notifications, try deleting the app and re-installing it.

If you are still unable to receive push notifications, please contact our support team for further assistance.