Custom PINs for SimpliSafe® Business Accounts
Overview
PINs are the four-digit sequences used to arm and disarm your system, as well as to lock and unlock the Smart Lock. When setting up your system, you will be prompted to create a Master PIN. However, you have the option to create additional Custom and Duress PINs.
Custom PINs are similar to the Master PIN, but they cannot be used to change system settings; rather, they can be given to other people (such as employees) so they can disarm your system, or unlock your front door when a Smart Lock is present. They can also be used to cancel an alarm via the Keypad. When you give each Custom PIN a different name, you can keep track of who is disarming your system in the timeline (opens in new tab) on the SimpliSafe® Mobile App or SimpliSafe® Online Account (opens in new tab).
Customers who are subscribed to a SimpliSafe® Business Security can now create up to 9 Custom PINs when using the SimpliSafe® Mobile App (opens in new tab).
If you are subscribed to a monitoring plan (opens in new tab) that includes 24/7 emergency dispatch, the Duress PIN can be used in emergency situations to immediately request the dispatch of police to your location.
Please note that PINs are different from your Safe Word (opens in new tab). Your Safe Word will be needed to make changes to your monitoring subscriptions and to verify or cancel an alarm event when you’re on the phone with our team of experts.
How to Create a Custom PIN
Using the SimpliSafe® Mobile App:
Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet
Click on My System from the navigation bar at the bottom of the app
Next, select Location Settings (opens in new tab) from the menu
Scroll down Safe Word & PINs and select PINs
Choose + Add Custom PIN
Enter the Custom PIN, and add a unique name for it
Tap SAVE in the upper right corner before exiting
Using Your Keypad:
Push the Menu button
Enter your Master PIN
Scroll up to PINs and select Add User PIN
Type in the PIN’s custom name and its four-digit sequence
Click Set to save this new User PIN
Deleting A Custom PIN
You can delete any Custom PINs on using the SimpliSafe® Mobile App or the Keypad.
Using the SimpliSafe® Mobile App:
Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet
Click on My System from the navigation bar at the bottom of the app
Next, select Location Settings (opens in new tab) from the menu
Scroll down to Safe Word & PINs, then select PINs
Tap on the name of the Custom PIN you wish to delete
Click on Delete PIN to remove your Custom PIN
Select Delete again to confirm your selection and remove this Custom PIN
Using Your Keypad:
Push the Menu button
Enter your Master PIN
Scroll up to PINs and navigate to the Custom PIN you would like to remove
Press the right arrow button on your Keypad and scroll down to Remove
Troubleshooting Custom PINs
If you’re having trouble creating more than 4 Custom PINs, there are a few steps you can take to ensure that this process works.
First, ensure that you are on a business monitoring plan. These plans include Pro Plus Business, Pro Business, Core Business, and Standard Business. Residential monitoring plans (opens in new tab) are not eligible for this feature.
Second, this feature is not compatible with SS2 Systems (Original SimpliSafe®). This is due to a hardware limitation. For information on upgrading to the latest version of SimpliSafe® (opens in new tab), don’t hesitate to contact our support team (opens in new tab) for assistance.
Finally, you’ll need to make sure that your system is fully up to date with the latest firmware. This means that you’ll need to update the firmware for both your Base Station (opens in new tab), and the Smart Lock (opens in new tab) (if applicable).
Not a Business?
Residential subscribers still have access to Custom PINs, granting them 4 Custom PINs to be created through the SimpliSafe® Mobile App or Keypad. You can learn more about creating and deleting Custom PINs (opens in new tab) on our Help Center.