App Error: You Have Exceeded The Maximum Number of Phone Messages Per Hour
Updated
In some rare instances, you may receive the error “You have exceeded the maximum number of phone messages per hour” when attempting to log in to the SimpliSafe® App. This error indicates that your device has blocked the Multi-Factor Authentication (MFA) number for SimpliSafe® or that your carrier has short codes disabled*.
The MFA number that SimpliSafe® uses is 857-957-6630
To unblock the MFA number on iOS (iPhone), use these steps:
Open up the phone app on your device and call 857-957-6630
You should receive a message stating “Sorry, the number you dialed is not in service”
This is expected. Simply hang up the call and move on to the next step
Go to recents on your phone app
This is the clock icon on the bottom of your phone app
Select All from the top left corner
Locate 857-957-6630 and select the blue “i” (information) icon on the right
Scroll to the bottom of the page and select “Unblock this caller”
To unblock the MFA number on Android, use these steps:
Open up the phone app on your device and call 857-957-6630
You should receive a message stating “Sorry, the number you dialed is not in service”
This is expected. Simply hang up the call and move on to the next step
Go to recents on your phone app
Locate 857-957-6630 and select the “i” (information) icon on the right
Scroll to the bottom of the page and unblock the contact
The exact steps may vary depending on which Android device you use.
For example, on Samsung select “more” on the bottom right and then choose “unblock contact”
If you have any questions regarding the steps to take, please refer to your devices owner’s manual
After the number has been unblocked, try logging in again. If you continue to receive the error “You have exceeded the maximum number of phone messages per hour” please wait one hour before trying again. There is a limit of 10 MFA calls or texts per hour. If you exhaust all 10 attempts, you must wait at least 1 hour from the initial login to try logging in again. However, if that login fails, you will need to wait another hour for one of the login attempts to clear. It will take a maximum of 10 hours for all of the failed login attempts to clear, at the rate of one falling off per hour.
*If you are a T-Mobile customer, you may need to reach out to the carrier to allow all short codes before resuming additional troubleshooting. Please reach out to T-Mobile directly for further assistance.