Video Doorbell Pro

My Video Doorbell Pro Won't Connect to Wi-Fi During Setup

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements.

A short list of requirements can be found below:

  • Your Wi-Fi network must be broadcasting 2.4GHz

  • Your SSID and password cannot exceed more than 31 characters each

  • The Video Doorbell Pro cannot connect to networks with a semicolon in the name or password. If there is a semicolon in yours, please remove it or replace it with another special character

  • Your network must be configured as WPA2 or WPA3/2 Mixed Mode

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