When the Smoke Detector detects particulate consistent with smoke, it will sound the alarm to notify you of the potential hazard.

After the alarm has sounded two things will happen at once, depending on your monitoring plan. The first Primary Contact will receive a Push Notification, and also a phone call from the monitoring centre.

For the phone call placed to the first Primary Contact for your system, you will be able to cancel the alarm over the phone with your Safe Word, or place a request for dispatch from your local fire department. If you do not answer the phone, our monitoring team will try all other Primary and Secondary Contacts, as well as look for visual verification in order to dispatch Fire Services.

We encourage you to save the monitoring center's number to your phone: 01908 658 100 and 01908 580 850. You can also call Securitas on 01908 580 869.

Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles. This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.