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Moving Support

Taking Your SimpliSafe® System With You During A Move

If you’re relocating your entire system to a new location, there are a few steps you’ll need to take prior to moving.

At your Current Location (Prior to your move)

  1. Order a Mover’s Kit by calling us at 0800-456-1789

    1. The mover’s kit is filled with packaging and new adhesives for reinstalling your system at your new location!

  2. Label your devices

    1. When removing them from within your home or business, we recommend labeling them for easy identification once you arrive at your new location

  3. Prevent false alarms!

    1. Turn your system OFF by setting it to OFF within the SimpliSafe® App

    2. Unplug your Base Station from power AND remove a single battery from it

      1. To remove a battery from the Base Station, remove the power cable from the bottom of it to expose the screw. Then use a Phillips head screwdriver to remove the battery cover

  4. Take down your devices and pack them up

    1. If your sensor is in a bracket, remove the sensor before attempting to remove the bracket

    2. Try rotating the bracket from side to side first to loosen it

    3. If necessary, slide dental floss between the adhesive and wall to loosen it

At your NEW Location (After you move)

  1. Teach SimpliSafe® your new Wi-Fi information if it has changed during the move

  2. Mount your Sensors, Cameras, and/or Smart Locks

    1. If any devices changed locations while moving, you can always rename the device/sensor (opens in new tab) or camera (opens in new tab) within the SimpliSafe® App .

    2. If you need to reinstall anything, you can find the corresponding Installation Guides on our Help Centre! (opens in new tab)

  3. Update your Master PIN (opens in new tab), Custom PINs (opens in new tab), and your Safe Word (opens in new tab), if necessary