Changing Wi-Fi networks for Cameras

If you change your Wi-Fi network name and/or password for any reason (such as moving into a new home or receiving a new router), you’ll need to teach your SimpliSafe® System the new credentials.

Please note that your network will need to meet our system requirements (opens in new tab) to connect your system to Wi-Fi. At a very basic level, you will need a 2.4GHz wireless connection that’s configured as WPA2 or WPA2/3 Mixed Mode.

Connecting the Base Station to your new Wi-Fi using the SimpliSafe® Mobile App

Please note that these steps are only if you have a monitoring plan that supports built-in network backup (opens in new tab). If you do not have a monitoring plan, please proceed to the Keypad steps below.

• Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet

• Choose My System from the bottom navigation bar, followed by Base Station Settings (opens in new tab)

• Tap on ‘WiFi Network’ and follow the in-app prompts to connect to your new network

• Your app will state “Yay! Your Base Station is connected” if the credentials are correct.

• Tap Done to exit the Wi-Fi setup mode

Connecting the Base Station to your new Wi-Fi using the Keypad

• Using your Keypad, press the Menu button

• Then, enter your Master PIN

• Select System Settings

• Then press the right side of the screen to choose Wi-Fi, followed by Edit

• Next, choose your network from the list of available options by tapping “Use”

• Enter your password by using the Keypad’s buttons to type in ABC mode (opens in new tab) (this is similar to T9 which was used for texting with older cell phones)