How to Cancel an Alarm Event That's Already in Progress

Contact our monitoring centre 24/7 at 0303 330 0369

If an Entry-, Motion-, or Glassbreak-triggered alarm is disarmed within 30–60 seconds of the initial alarm signal, our monitoring service will consider this a false alarm. That means you will not receive a phone call and dispatch will not take place.

After 30–60 seconds, our Monitoring Centre will contact the emergency contacts (opens in new tab) using the numbers you provided when the service was activated. Please remember, you will need to provide the Monitoring Agent with your Safeword (opens in new tab) in order to cancel the alarm event.

Our monitoring centre cannot offer technical support. If you are having issues with your system, please contact our customer support team. (opens in new tab)

There are a few options available to ensure you never miss a notification or phone call from our monitoring centre in the event of an alarm: How do I Make Sure I Always Receive Alarm Alerts, Even When my Phone is Silenced? (opens in new tab)