Taking Your SimpliSafe® System With You During A Move
Updated
If you’re relocating your entire system to a new location, there are a few steps you’ll need to take prior to moving.
At your Current Location (Prior to your move)
Order a Mover’s Kit by calling us at 1-888-692-0229
The mover’s kit is filled with packaging and new adhesives for reinstalling your system at your new location!
Schedule your address change in advance, by chatting with our support team!
You can schedule your change of address to go live when you’re at your new location
Label your Sensors and Cameras
When removing them from within your home or business, we recommend labeling them for easy identification once you arrive at your new location
Prevent False Alarms!
Turn your system OFF by setting it to OFF within the SimpliSafe® App
Unplug your Base Station from power AND remove a single battery from it
To remove a battery from the Base Station, remove the power cable from the bottom of it to expose the screw. Then use a Phillips head screwdriver to remove the battery cover
Remove your Sensors and pack up your Devices
If your sensor is in a bracket, remove the sensor before attempting to remove the bracket
Try rotating the bracket from side to side first to loosen it
If necessary, slide dental floss between the adhesive and wall to loosen it
At your NEW Location (After you move)
Certain Police and Fire Departments require a monitoring permit for security systems. You can check this within the SimpliSafe® App
Download a Monitoring Certificate and check with your homeowner’s insurance for any discounts
Some homeowner insurance companies may give you a discount on your plan for having a home security system
Teach SimpliSafe® your new Wi-Fi information if it has changed during the move
You’ll need to connect to Wi-Fi and change the Wi-Fi network for your cameras, as necessary
Mount your Sensors, Cameras, and/or Smart Locks
If any devices changed locations while moving, you can always rename the device/sensor or camera within the SimpliSafe® App.
If you need to reinstall anything, you can find the corresponding Installation Guides on our Help Center!
Update your Master PIN, Custom PINs, and your Safe Word, if necessary