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Moving Support

Taking Your SimpliSafe® System With You During A Move

If you’re relocating your entire system to a new location, there are a few steps you’ll need to take prior to moving.

At your Current Location (Prior to your move)

  1. Order a Mover’s Kit by calling us at 1-888-692-0229

    1. The mover’s kit is filled with packaging and new adhesives for reinstalling your system at your new location!

  2. Schedule your address change in advance, by chatting with our support team (opens in new tab)!

    1. You can schedule your change of address to go live when you’re at your new location

  3. Label your devices

    1. When removing them from within your home or business, we recommend labeling them for easy identification once you arrive at your new location

  4. Prevent False Alarms!

    1. Turn your system OFF by setting it to OFF within the SimpliSafe® App

    2. Unplug your Base Station from power AND remove a single battery from it

      1. To remove a battery from the Base Station, remove the power cable from the bottom of it to expose the screw. Then use a Phillips head screwdriver to remove the battery cover

  5. Take down your devices and pack them up

    1. If you have a sensor in a mounting bracket, remove the sensor before attempting to remove the bracket

    2. Try rotating the bracket from side to side first to loosen it

    3. If necessary, slide dental floss between the adhesive and wall to loosen it

At your NEW Location (After you move)

  1. Check to see if you need a Monitoring Permit (opens in new tab)

    1. Certain Police and Fire Departments require a monitoring permit for security systems. You can check this within the SimpliSafe® App

  2. Download a Monitoring Certificate (opens in new tab) and check with your homeowner’s insurance for any discounts

    1. Some homeowner insurance companies may give you a discount on your plan for having a home security system

  3. Teach SimpliSafe® your new Wi-Fi information if it has changed during the move

    1. You’ll need to connect to Wi-Fi and change the Wi-Fi network for your cameras (opens in new tab), as necessary

  4. Mount your Sensors, Cameras, and/or Smart Locks

    1. If any devices changed locations while moving, you can always rename the device/sensor (opens in new tab) or camera (opens in new tab) within the SimpliSafe® App.

    2. If you need to reinstall anything, you can find the corresponding Installation Guides on our Help Center! (opens in new tab)

  5. Update your Master PIN (opens in new tab), Custom PINs (opens in new tab), and your Safe Word (opens in new tab), if necessary

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