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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
App Error: Your connection is not private
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Dark Mode for the SimpliSafe® Mobile App
SimpliSafe® Excess Payback
Testing the Motion Sensor Gen 1
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
What does the signal strength next to my camera in the app indicate?
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
How many devices can I connect to the Base Station?
My privacy shutter isn’t responding correctly.
Video Doorbell Pro Requirements
How do I reset or change my password for my SimpliSafe® account?
Entry Sensor Alert Voice Prompt
Outdoor Camera Mount Feels Loose or Not Sturdy
Why Can't I See All of My System Locations in the Mobile App?
What Does "Invalid Base Station Serial" Mean?
How to Download Recordings From Your Camera
How To Replace Water Sensor Battery
Glassbreak Sensor Offline
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Biometric Authentication for SimpliSafe® Accounts
Scheduled Arming for Your SimpliSafe® System
How to Reset the SimpliCam® Wired Indoor Camera
Base Station and System Settings
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
How To Set Up or Delete A Custom PIN
How To Find or Change Your Master PIN
Outdoor Security Camera Series 2 Flashing Yellow During Setup
App Error: Internet Not Found
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Motion Sensor Gen 2 Not Detecting Motion
Where Should I Place My Base Station?