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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How To Find or Change Your Safe Word
What is the Difference Between Home Mode and Away Mode?
How can I see my Payment and Billing History?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Outdoor Security Camera Series 2 Flashing Yellow During Setup
Dark Mode for the SimpliSafe® Mobile App
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
What Does "Invalid Base Station Serial" Mean?
What does the signal strength next to my camera in the app indicate?
App Error: Your connection is not private
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
Video Doorbell Pro LED System Status Light Colour's During Setup
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
What are the Wi-Fi upload speed requirements?
Motion Sensor Gen 2 False Alarms
Outdoor Camera Mount Feels Loose or Not Sturdy
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
2-Step Verification for SimpliSafe® Accounts
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
How to Improve Upload Speed?
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
App Error: Internet Not Found
How many devices can I connect to the Base Station?
How to activate app control
Testing the Motion Sensor Gen 1
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
How To Replace Panic Button Battery
How to add the SimpliSafe® widget to your Smart Phone
How To Change The Entry Sensor's Chime Volume
What Is The Red Button On The Top Of The Keypad?
Entry Sensor Alert Voice Prompt
How to Find the Serial Number for Your SimpliSafe® Device or Camera
How to Rename a SimpliSafe® Sensor
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
Motion Sensor Gen 1 Offline
My Entry Sensor Will Not Pair to My System