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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How to Set Up Arming Reminders
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Video Doorbell Pro Requirements
Testing the Smoke Detector
Glassbreak Sensor Offline
How to Improve Upload Speed?
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
How to Rename a SimpliSafe® Sensor
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Biometric Authentication for SimpliSafe® Accounts
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
2-Step Verification for SimpliSafe® Accounts
How To Replace Water Sensor Battery
What if Someone is Forcing me to put in my PIN on the PIN Pad?
How many devices can I connect to the Base Station?
Camera Motion Detection by System Arming State
Video Doorbell Pro Motion Detection
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How Does the Entry Sensor Respond During an Alarm
App Error: Your connection is not private
Motion Sensor Gen 1 Offline
My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Entry Sensor Alert Voice Prompt
How To Replace Panic Button Battery
How to activate app control
SimpliSafe® Excess Payback
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
What are the Wi-Fi upload speed requirements?
Outdoor Camera Mount Feels Loose or Not Sturdy
What Is The Red Button On The Top Of The Keypad?
Why Can't I See All of My System Locations in the Mobile App?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
What does the signal strength next to my camera in the app indicate?