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How do I track my order?

Made a purchase? Learn where you can track your order by clicking here.

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SimpliSafe® Product Warranty

We stand by our products and services, and offer a generous warranty on all SimpliSafe purchases.

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SimpliSafe® Return Policy

Try it. Test it. Love it or return it! Try SimpliSafe in your home for 60 days - risk free!

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Featured Articles

How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Emergency Monitoring Contacts
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
SimpliSafe® Excess Payback
Glassbreak Sensor Offline
Where Should I Place My Base Station?
App Error: Your connection is not private
How to add the SimpliSafe® widget to your Smart Phone
Dark Mode for the SimpliSafe® Mobile App
How many devices can I connect to the Base Station?
Why Can't I See All of My System Locations in the Mobile App?
How To Replace Water Sensor Battery
Motion Sensor Gen 2 Not Detecting Motion
Outdoor Camera Power Cable Specifications
What Does "Invalid Base Station Serial" Mean?
Outdoor Camera Mount Feels Loose or Not Sturdy
Testing the Smoke Detector
How To Change The Entry Sensor's Chime Volume
How to Reset the Outdoor Security Camera Series 2
My Entry Sensor Will Not Pair to My System
My privacy shutter isn’t responding correctly.
Panic Button Not Responding
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
How To Set Up or Delete A Custom PIN
Smart Alarm Wireless Indoor Security Camera Settings & Customisations
Testing the Motion Sensor Gen 1
Camera Motion Detection by System Arming State
Outdoor Camera Permanent Mount Installation Guide
How to Reset the SimpliCam® Wired Indoor Camera
What are the Wi-Fi upload speed requirements?
How do I reset or change my password for my SimpliSafe® account?
Biometric Authentication for SimpliSafe® Accounts
Packing and Moving Your SimpliSafe® Devices
How to activate app control
How to Reset Your Smart Alarm Wireless Indoor Security Camera