How to Connect a SimpliSafe® System to Wi-Fi

The Gen 3 SimpliSafe® system can connect to Wi-Fi to provide an alternative connection to the monitoring centre, and slightly faster refresh times for the Mobile and Web App (opens in new tab). Connecting your system to Wi-Fi also provides it access to firmware updates (opens in new tab).

Follow the steps below to connect your system to Wi-Fi.

Using the Mobile App

1. Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet

2. Choose My System from the navigation bar at the bottom of the App

3. Next, select Base Station Settings (opens in new tab)

4. Tap on WiFi Network

5. Choose your Wi-Fi network from the list of available networks

6. Enter the password for your Wi-Fi network

7. Tap Connect

Using the Keypad

1. Press the Menu button on your Keypad and enter your 4-digit Master PIN when prompted.

2. Navigate to System Settings and select it by pressing the right arrow.

3. Navigate to Wi-Fi and select it. After a few moments, your Keypad will display a list of available networks.

4. Scroll to the network you'd like to connect to and press the right arrow to select it.

5. Enter your network password. The Base Station will attempt to connect to the network and the Keypad will notify you of the result.

The Keypad uses ABC mode for typing. To learn more about typing on the Keypad, visit the How to Type Using the Keypad (opens in new tab)article.

Further Troubleshooting

If you type in your network’s password and receive one of the error messages below, take the following steps to resolve it.

Additional Troubleshooting

If none of the steps above helped, try rebooting your router by unplugging it for 30-60 seconds and then plugging it back in again to refresh any other settings that could be blocking this connection.

If rebooting your router does not help, please contact our Support team (opens in new tab) for additional assistance.