Push notification are availble on all plans to ensure you are alerted to any alarm even or camera motion. SimpliSafe® offers SMS and Email alerts exlcusive on the Pro Premium Monitoring Plan

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If you are interested in push notifications for your smartphone, please see our Why am I not receiving push notifications for my SimpliSafe® on my smartphone? article.

Troubleshooting

1. Ensure you are subscribed to a Pro Premium Monitoring Plan.

• You can see which monitoring plan you are subscribed to in the SimpliSafe® Mobile App by navigating to the three-bar menu on the top left corner of the screen > Plan & Billing > you will see your monitoring plan under “Your Plan”.

• If you are not subscribed, please activate service through your online customer account or by contacting support.

1. To learn more about activating your monitoring plan yourself, refer to our How do I Activate Monitoring? article.

2. Check to ensure your system is working.

• Do you see events showing up on your Timeline (i.e. “Test Signal Received”, etc.) on either your mobile app or the web app?

• If not, please make sure your Base Station is receiving power, then put your system in Test Mode and check your Timeline again.

• If you don’t see an event about test mode, please contact support to further troubleshoot.

3. Check to ensure your alerts are set up correctly.

• In the mobile app, navigate to: the “My System” gear on the bottom of the screen > Alerts & Notifications > tap the type of alert you're checking, Email or SMS.

• Ensure the correct phone number or email address is listed, and that there is no red Verify button—if there is, click the verify button and resend the code. Then type that code into the confirmation box.

If you are still having trouble receiving SMS texts or emails, please contact customer support. We’ll be happy to help!