Why Can't I Receive SMS or Emails for My SimpliSafe® System?
Push notification are availble on all plans to ensure you are alerted to any alarm event or camera motion. SimpliSafe® offers SMS and Email alerts exclusively on the Pro Premium Monitoring Plan
If you are interested in push notifications for your smartphone, please see our Why am I not receiving push notifications for my SimpliSafe® on my smartphone? (opens in new tab) article.
Troubleshooting
Ensure you are subscribed to a Pro Premium Monitoring Plan.
Check to ensure your system is working.
Check to ensure your alerts are set up correctly.
If you are still having trouble receiving SMS texts or emails, please contact customer support (opens in new tab). We’ll be happy to help!