Motion Sensor Gen 2 Offline

If your Motion Sensor Gen 2 is reporting as Offline, power cycling the device can help it re-establish its connection with the Base Station. 

How to Power Cycle the Motion Sensor

1. Slide the Motion Sensor up and off its mounting bracket by gently pushing up from the bottom of the sensor.

2. Remove the battery from its battery compartment and leave it out for at least 10 seconds.

3. After 10 seconds have passed, you can put the battery back into the Motion Sensor.

4. Once the battery is back in the Motion Sensor, slide the device back on its mounting bracket.

If the Offline error does not clear after power cycling the Motion Sensor, you should remove it from your SimpliSafe® system and then reinstall it.

To Remove the Motion Sensor Gen 2:

1. Open the SimpliSafe® Mobile App on your phone or tablet.

2. Choose My System on the bottom right corner of the screen.

3. Select Device Settings.

4. Tap on the Motion Sensor you wish to remove

5. Choose Remove Device.

Once you have removed the Motion Sensor from your system, you can add it back using our installation guide (opens in new tab).