The easiest way to determine if your Entry Sensor is too far away from your Base Station is to place your system into Test Mode and test the Entry Sensor. (opens in new tab)
To place your system into Test Mode:
Disarm your system by pressing OFF on the Keypad
Press the Menu button on your Keypad
Enter your Primary PIN
Scroll until Test Mode is highlighted
Use the right arrow and tap to the right to enter Test Mode
You’ll know you are in Test Mode when you see a circle on the Keypad appear with the text, “Test each device by pressing its button”.
Note: If you subscribe to monitoring, you will receive a robo call from the monitoring centre asking you to confirm you placed your system into Test Mode. If you do not answer – no worries! A voicemail will be left to alert you to the system test, and it will not result in a request for dispatch.
Testing your Entry Sensor:
Now that your system has entered Test Mode, it’s time to test the Entry Sensor in question. To test your sensor, press the button on the top of the larger piece. You can also test your Entry Sensor by opening or closing the door or window it protects. If successful, you should hear the Base Station announce “Entry Sensor”.
If you did not hear the Base Station acknowledge the test (but you were in earshot range and would have if it had done so), detach the sensor from its mounting bracket and bring it into the room where your Base Station is located. Then, repeat the test by pressing the button on top of the sensor. This time, if you hear the test acknowledged, you’ll know that the sensor is too far from the Base Station for it to be able to communicate reliably.
If the sensor works in a position closer to the Base Station, it is recommended that you move the Base Station closer (opens in new tab) to provide better coverage within your home. The Base Station works best in a centrally located area within your home or business, and in a spot that’s free and clear from wireless interference. Placing your Base Station in a cabinet, closet, or around dense materials (such as granite, concrete, or metal) can weaken its signal to other SimpliSafe® devices. Installing your Base Station next to devices that output a wireless signal, such as a router or TV, is also not recommended. This can cause wireless interference and decrease the overall signal strength of the Base Station.
