Not Receiving Push Notifications on my Smart Phone for SimpliSafe®

1. Open the SimpliSafe® mobile app (opens in new tab) on your phone or tablet

2. Choose My System at the bottom of the navigation bar

3. Select Alerts & Notifications (opens in new tab)

4. Go into each section of the app to toggle on Push Notifications, as needed

• Alarm Triggered

1. Notifications when an alarm is triggered for your system

• Warnings

1. Alerts you to power outages and device errors

• General Activity

1. Alerts you to your system status when its armed or disarmed, and enables activity notifications for sensors set to Secret Alert

1. Open the SimpliSafe® app (opens in new tab) on your phone or tablet

2. Choose the Cameras tab on the bottom navigation bar

3. Select the gear icon for Camera Settings (opens in new tab) in the upper right corner of the screen

4. Choose the camera you wish to enable alerts for

5. Tap into Motion Detection to adjust your motion event notifications

• Please note that SimpliCam® and Smart Alarm Indoor Camera will only receive motion alerts when your camera has its privacy shutter open.

On iOS:

1. Go to “Settings”

2. Click “Notifications”

3. Find the SimpliSafe® app, and make sure notifications are turned on

On Android:

1. Tap Apps > Settings > MORE

2. Tap Application Manager > DOWNLOADED

3. Tap on the SimpliSafe® app

4. Select or clear the check box next to Show Notifications to enable or disable push notifications

*Notes:

• Enabling Android Private Space for the SimpliSafe® Mobile App can prevent you from receiving push notifications. If you want to receive push notifications about your SimpliSafe® system, do not enable Android Private Space.

• Steps may vary depending on your Android device. Please refer to your phone’s manual to identify where App Notifications may exist.

If your phone is set to Do Not Disturb, you will not be notified of any activity regarding your SimpliSafe® system. If you do want to receive notifications for your system when your phone is set to Do Not Disturb, take the following steps.

For iOS (Apple) devices

1. Open your phone’s Settings

2. Select Focus

3. Click through each of the Focus Modes to check if notifications are silenced

4. Click through each of the Focus Modes to add the SimpliSafe® Mobile App as an Allowed Notification

For Android devices

1. Open your phone’s Settings

2. Select Modes and Routines

3. Check to see if an existing Mode or Routine is on

4. Add the SimpliSafe® Mobile App to allow notifications during Do Not Disturb

These steps may vary depending on the model of your device. If you have any questions regarding the steps to take, please refer to your device's owner’s manual

Even if push notifications are enabled properly, there are two situations where you will not be notified of camera motion events.

If the SimpliSafe® Mobile App is open on your smartphone or running in the background

Push notifications, by design, alert smartphone users to look at an app by tapping into the notification. Due to this, if the SimpliSafe® Mobile App is active on your device, push notifications for camera motion detection will not be sent.

If there was a previous motion detection less than a minute ago

To prevent you from receiving too many notifications, all SimpliSafe® cameras have a quiet period. After a camera detects motion, you will not receive any other motion notifications from your camera for one minute.

During this quiet period all of your cameras will still detect motion and record as usual, and each motion detection event can still be seen in your timeline.