Support Articles
Device and Sensor Settings
Wireless Outdoor Security Camera Video and Audio Troubleshooting
Location-Based Arming Reminders in the SimpliSafe® Mobile App
Understanding and Preventing False Alarms
Error: Keypad Out of Range
What's the difference between Entry Delay, Exit Delay, and Instant Trigger?
Outdoor Camera is Detecting Motion too Late
Additional User Access for SimpliSafe®
Outdoor Camera is not Recording
App Error: Oops! Something went wrong
How do I Change my Monitoring Plan?
Upgrade your plan at any time within the SimpliSafe Mobile or WebApp.
How To Update Your Payment Method
Update your payment method and account information by visiting the SimpliSafe Mobile or WebApp.
Log In Error
Where Can I Submit a Product or Feature Request?
Original SimpliSafe® Entry Sensor Installation Guide
Sensors are essential to protecting your home. Entry Sensors are made up of two parts: a magnet to install on your door or window, and a sensor to install on the doorframe or window frame.
Original SimpliSafe® Keychain Remote Installation Guide
Original SimpliSafe® Temperature Sensor Installation Guide
Original SimpliSafe® Wireless Siren Installation Guide
Original SimpliSafe® Panic Button Installation Guide
Adding New Devices to Your Original SimpliSafe® System
Original SimpliSafe can have up to 39 sensors (41 if you include the Keypad and Master Keychain Remote). Learn how to add new sensors to your system here.
How to Change the Default Settings for the Original SimpliSafe® System
Add and remove Sensors, change your Master PIN and more all through the Keypad. This article will walk you through settings and their default configurations.
Is a Wi-Fi Connection or Computer Needed to Use the Original SimpliSafe® System?
Original SimpliSafe® Glassbreak Sensor Installation Guide
Original SimpliSafe® Motion Sensor Installation Guide
Original SimpliSafe® Base Station Installation Guide
The first step to securing your home with your Original SimpliSafe Security System is setting up your Base Station. Learn more about the install process here.
Original SimpliSafe® Smoke Detector Installation Guide
The Smoke Detector alerts you at the first signs of smoke. Use this guide to install your Original SimpliSafe Smoke Detector.
How to Replace the Original SimpliSafe® System's Batteries
With the exception of the Base Station, all of the components for the Original SimpliSafe have batteries that can and should be replaced periodically. The Base Station has a special, rechargeable bra…
Original SimpliSafe® Keypad Installation Guide
The Keypad is used to arm and disarm your system, as well as control system settings. Use this article to install your Original SimpliSafe Keypad.
Video Doorbell Pro Overview and Installation Guide
Not Receiving Push Notifications on my Smart Phone for Original SimpliSafe®
Ensure that push notifications are enabled on the SimpliSafe app and within your device settings with these steps.
How to Install SimpliSafe® Cameras
Original SimpliSafe® Overview
Original SimpliSafe® Installation Help
Peace of mind is important, and now whenever you are away from home you will be at ease knowing your house is protected. This page will walk you through the installation and setup for your new system…
Device and System Firmware Updates
Changes to Our Community Forum
What is the Trouble Signal (three-tone warning sound), and how do I resolve it?
How to Delete Recordings From Your Timeline
Resynchronizing SimpliSafe® Devices
Video Doorbell Pro Motion Detection
Outdoor Camera Motion Detection Troubleshooting
Using Motion Sensors with Pets
Base Station (Gen 3) Overview and Installation Guide
The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service.