Resynchronizing SimpliSafe® Devices

At SimpliSafe®, your safety is our top priority. If you’ve recently received communications from us regarding your Base Station and devices, it’s important that you complete the following steps in this article.

You will need to complete these steps:

1. Make sure that the firmware for your Outdoor Cameras and Smart Alarm Wireless Indoor Security Cameras is up to date

2. Make sure that the firmware for your Smart Lock is up to date

3. Manually reset your Base Station

4. Update your Base Station's firmware

5. Resynchronize any of the following devices that are on your system

   1. Extra Siren

   2. Motion Sensor Gen 2

   3. Outdoor Cameras and/or Smart Alarm Wireless Indoor Security Cameras​

   4. Smart Lock and/or Smart Lock Series 2

6. Confirm that any of the following devices on your system are working properly

   1. Extra Siren

   2. Motion Sensor Gen 2

   3. Outdoor Cameras and/or Smart Alarm Wireless Indoor Security Cameras​

   4. Smart Lock and/or Smart Lock Series 2​

Failure to do this may result in these devices losing communication with your system without your knowledge.

This process may take some time to complete, so please plan accordingly and ensure your Base Station is connected to Wi-Fi (opens in new tab).

Step 1: Update your Outdoor Security Camera Series 2, Wireless Outdoor Security Cameras, and/or Smart Alarm Wireless Indoor Security Cameras

If you do not have any of these cameras on your system, you can jump down to the next step below.

As a first step, you need to ensure that your cameras are running firmware version 1.45+.

You can check your camera’s firmware version at any time in the SimpliSafe® Mobile App by taking the following steps:

1. Open the SimpliSafe® Mobile App (opens in new tab) on your smartphone or tablet

2. Select My System from the navigation bar at the bottom of the screen

3. Choose Camera Settings (opens in new tab)

4. Select the camera you want to check

5. Scroll down to the bottom of the screen until you see Basic Info

6. Next to Software Version, you will see what firmware your camera is running

If your camera is not running firmware 1.45+, you can prompt the update to install by opening the SimpliSafe® Mobile App. After about 5 minutes, take the steps above to confirm that the camera successfully updated.

Step 2: Update your Smart Lock

If you do not have a Smart Lock, you can jump down to the next step below.

You will also need to update your Smart Lock and/or Smart Lock Series 2 to firmware version 1.7. 

To update the Smart Lock:

1. Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet

2. On the Overview tab, there should be a tile that reads “Update Available”

3. Then, choose Update Now

   1. You’ll need to make sure that Bluetooth is enabled on your phone or tablet - otherwise the update will fail!

4. Bring your phone within 3 feet of your Smart Lock and wait for it to connect

5. The Smart Lock will begin to update

   1. This may take up to 10 minutes to complete, so keep your phone nearby!

6. Once the update is complete, you’ll receive a notice on your phone/tablet

After updating the Smart Lock, you will need to calibrate it. 

To calibrate the Smart Lock:

1. Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet

2. Select My System from the navigation bar on the bottom of the screen

3. Choose Device Settings (opens in new tab)

4. Select your Smart Lock

5. Choose Calibration, and then Begin to get started

Step 3: Reset your Base Station

Next, you will need to reset the Base Station. To do this:

1. Unplug the Base Station from power by removing the cable from the bottom of the device

2. Using a Phillips head screwdriver, remove the screw on the bottom of the Base Station

3. Twist the bottom cover counter-clockwise to expose the battery compartment

4. Remove a single battery from the Base Station

5. Wait 10 seconds, then reinsert the battery

6. Place the bottom cover back on the Base Station and twist it clockwise, then secure the screw back into place

7. Re-insert the power cable back into the Base Station and plug it into a working outlet

Step 4: Update your Base Station

After rebooting your Base Station, you will need to update it to firmware 2.21. You must update your system’s firmware with the Keypad by taking the following steps:

1. Press Menu

2. Enter your Master PIN

3. Select System Settings

4. Wait 2 minutes

   1. After 2 minutes, the Keypad's screen may dim. You can wake up the screen by either waving your hand in front of it or pressing the screen directly

5. Then, Check for Updates

6. Your Keypad will either say:

   1. “Updates are available” 

   2. “Your system is checking for an update” followed by “Downloading”

If your Keypad says “Updates are available,” press the right side of the Keypad’s screen. The next screen will say “System Update Available.” Select “Install Now” to install the firmware update.

If your Keypad says “Downloading,” please complete the following steps after the download is complete:

1. Press Menu

2. Enter your Master PIN

3. Select System Settings

4. Then, Check for Updates 

5. Your Keypad’s screen will say “Updates are available.” Follow the prompt on the Keypad to install the firmware update

Step 5: Resynchronize your devices

After completing steps 1-4 above, you will need to resynchronize any of the following devices you have paired to your system. Click to expand the collapsible section for the device you wish to learn more about. 

›Extra Siren

If you have an Extra Siren on your system, you will now need to resynchronize it. 

To resynchronize your Extra Siren, simply press the pairing button on the device.

›Motion Sensor Gen 2

If you have any Motion Sensor Gen 2s on your system, you will need to resynchronize them next. 

If you don’t know which version of the Motion Sensor you have, you can tell by looking at the size of the dome on it. The Motion Sensor Gen 2 has a dome that is approximately 1 ½ inches in diameter. If the dome on your Motion Sensor is smaller than 1 ½ inches, then you have the Motion Sensor Gen 1.

You can also see the photo below for a side-by-side comparison between the two Motion Sensors. 

To resynchronize your Motion Sensor Gen 2, take the following steps:

1. Slide the Motion Sensor Gen 2 up and off its bracket. If the sensor is not mounted on a wall, this may take some light force

2. Remove the battery from the device and wait 10 seconds

3. After 10 seconds have passed, put the battery back into the device and place it back on its bracket

›Outdoor Security Camera Series 2, Wireless Outdoor Security Cameras, and/or Smart Alarm Wireless Indoor Security Cameras

If you have any of the above cameras on your system, you will need to resynchronize them next. To do this, you may follow 1 of 2 options:

Option 1: Power cycle your cameras

As a first option, you can power cycle any of these cameras that you may have on your system.

Outdoor Security Camera Series 2 and/or Wireless Outdoor Security Camera

To power cycle either the Outdoor Security Camera Series 2 or Wireless Outdoor Security Camera:

1. Twist the cap on the camera counterclockwise and lift it off the camera

2. Remove the battery from the camera and wait 10 seconds

3. After 10 seconds have passed, put the battery back into the camera, making sure that the three gold circles on the battery are facing up and and battery’s tab is facing outwards

4. Twist the cap back onto the camera clockwise until your hear it click into place

You’ll know that your camera has been assembled properly once it chimes and begins to flash white.

Smart Alarm Wireless Indoor Security Camera

There are two buttons on the top of the Smart Alarm Indoor Camera, the setup button and the smaller pinhole button (pictured below.) To power cycle the camera, you will need to press the pinhole button only using a small item like the tip of a pen or a paperclip.

You’ll know that your camera has been power cycled once it chimes and begins to flash white.

Option 2: Wait 7 hours

Cameras will automatically resynchronize to the Base Station every 7 hours.

If you do not want to power cycle your cameras, please wait 7 hours for them to resynchronize automatically. If you would like to resynchronize them immediately, you can power cycle the cameras by following the steps listed in option 1 above.

›Smart Lock and/or Smart Lock Series 2

To resynchronize your Smart Lock and/or Smart Lock Series 2, you will need to manually lock and unlock the Smart Lock.

Step 6: Confirm your devices are working properly

As a last step, you will need to check that any of the following devices that you have paired to your system are working properly. Click to expand the collapsible section for the device you wish to learn more about.

If you find that your devices are not working properly during this testing, please contact our Support team (opens in new tab) for additional assistance.

›Extra Siren

To confirm that your Extra Siren is working as intended, you will need to test the device in Test Mode. 

As a first step, you will need to place your system into Test Mode by taking the following steps:

1. Disarm your system by pressing OFF on the Keypad

2. Press the Menu button on your Keypad

3. Enter your Master PIN

4. Scroll until Test Mode is highlighted

5. Use the arrow and tap to the right to enter Test Mode

6. You’ll know that you’re in Test Mode when you see a circle on the Keypad’s screen with the text “Test each device by pressing its button”

After entering Test Mode, you can test the Extra Siren by pressing the pairing button on the top of the device. You’ll hear the Base Station announce “Siren,” confirming that the test was successful.

›Motion Sensor Gen 2

To confirm that your Motion Sensor Gen 2s are working, you will need to test them in Test Mode. 

As a first step, you will need to place your system into Test Mode by taking the following steps:

1. Disarm your system by pressing OFF on the Keypad

2. Press the Menu button on your Keypad

3. Enter your Master PIN

4. Scroll until Test Mode is highlighted

5. Use the arrow and tap to the right to enter Test Mode

6. You’ll know that you’re in Test Mode when you see a circle on the Keypad’s screen with the text “Test each device by pressing its button”

After entering Test Mode, you can test the Motion Sensors by pressing the pairing button on the top of each device. You’ll hear the Base Station announce “Motion Sensor,” confirming that the test was successful.

›Outdoor Security Camera Series 2, Wireless Outdoor Security Camera, and/or Smart Alarm Wireless Indoor Security Camera

To check if your cameras are working properly, you will need to put your system into Test Mode and confirm that all of the cameras on your system filmed a recording. 

To put your system into Test Mode:

1. Disarm your system by pressing OFF on the Keypad

2. Press the Menu button on your Keypad

3. Enter your Master PIN

4. Scroll until Test Mode is highlighted

5. Use the arrow and tap to the right to enter Test Mode

6. You’ll know that you’re in Test Mode when you see a circle on the Keypad’s screen with the text “Test each device by pressing its button”

After your system has been put into Test Mode, check your Timeline and confirm that each of the cameras on your system filmed a recording.

›Smart Lock and/or Smart Lock Series 2

To check if your Smart Lock and/or Smart Lock Series 2 is working correctly, you will need to lock and unlock it using the SimpliSafe® Mobile App (opens in new tab). If the Smart Lock locks and unlocks successfully, your device is working properly.