Smart Alarm Wireless Indoor Security Camera Wi-Fi Troubleshooting
Updated
This article will walk you through various scenarios where Wi-Fi troubleshooting may be needed to connect to and stream from your Smart Alarm Wireless Indoor Security Camera. You can scroll through the article, or click on one of the sections below to be taken directly to those steps:
Trouble Connecting To Wi-Fi
You’ll want to make sure that you are connecting to a 2.4GHz (802.11b/g/n) network, as the Smart Alarm Indoor Camera can only connect to this network type. The indoor camera is not compatible with 5GHz networks. If your network shows up on the list of available Wi-Fi networks to connect to on the App, it is 2.4GHz compatible. For the best results, we recommend connecting to the same Wi-Fi network as your Base Station and having all of the devices within a short distance of each other if you are having trouble with the Finish Setup step.
Next, let’s test the Base Station connectivity. From the Keypad, establish a fresh connection between your Base Station and network by re-entering your Wi-Fi password. You’ll do this by going to Menu > Entering your Primary PIN > System Settings > Wi-Fi > Edit Network. Then confirm the connection was successful by accessing System Settings > Diagnostics > Wi-Fi and look for Internet: Reachable. If the test was unsuccessful, please check your router’s settings to confirm that it is working properly for other devices on your network.
If the Base Station test was successful, please try the following to reset your camera.
Press the tiny pinhole button down on the Smart Alarm camera for 1 second. This should do a soft reset on the camera
The small pinhole button can be found behind the larger setup button on top of the Smart Alarm Indoor Camera
Try the Finish Setup flow again by going to the Cameras tab, tapping on the camera you were setting up, and selecting Finish Setup.
If the camera fails to set up when clicking Finish Setup, please remove the camera from your system using the Keypad
If the camera still will not add, hold down the larger pairing button on the Smart Alarm Indoor Camera for 10-20 seconds, or until it chimes and starts blinking white. This will factory reset the camera
Begin the device setup flow from the very beginning using the SimpliSafe® Mobile App
Red LED During Setup
A solid red LED on your Smart Alarm Indoor Camera during setup may indicate that the camera is too far from the Base Station. Please move the camera closer to the Base Station to complete the setup.
‘Connecting’ Screen Times Out
If you’re connecting your Smart Alarm Indoor Camera to the same network as your Base Station and the ‘Connecting’ screen times out or fails, we recommend attempting to connect one more time.
If that fails, exit the app and press the pinhole reset button on the top of the Smart Alarm Indoor Camera (the pinhole reset button can be found behind the larger setup button on top of the Smart Alarm Indoor Camera). Then return to the app, and on the Cameras page, find the camera you began to set up and finish the setup.
Poor Connectivity Or Live Stream Quality
We recommend performing a connection check for your Smart Alarm Indoor Camera in the SimpliSafe® App. You can find this using the following steps:
Open the SimpliSafe® app on your phone or tablet
Select the Cameras tab from the bottom navigation bar
Choose the gear icon for Camera Settings in the upper right corner of the app
Tap on your Smart Alarm Indoor Camera
Scroll down and choose ‘Connection Check’
Then, run the Connection Check by tapping on the ‘Start Connection Check’ button
You’ll want to ensure that your results meet our Wi-Fi requirements for cameras.
You can try moving the camera closer to your router to see if this helps your connectivity to see if that improves the connection speeds or alternatively, you can reduce the Picture Quality for your camera to use less bandwidth. To lower the Picture Quality, go to:
Open the SimpliSafe® app on your phone or tablet
Select the Camera tab from the bottom navigation bar
Choose the gear icon for Camera Settings in the upper right corner of the app
Tap on your Smart Alarm Indoor Camera
Scroll down and select Video Quality
Choose a new resolution
Test your camera feed afterward to see if the performance has improved