Leaving Your SimpliSafe® System Behind During A Move

If you plan on leaving your system behind for the next owner, or plan to purchase a brand new system (opens in new tab) for your new home or business, the best step is to call us at 1-888-692-0229 so we can go over your monitoring needs, such as transferring your service to a new system (opens in new tab) at your new location.

After you've called us, you’ll need to remove all cameras from your system (opens in new tab). This includes Outdoor Cameras, Indoor Cameras (Smart Alarm Indoor Camera, SimpliCam®), and even Video Doorbells. This is to ensure that the new owner of the system can set them up on their account.

You’ll also need to remove any Smart Locks from the Device Settings tab (opens in new tab) within the SimpliSafe® App (opens in new tab).

Once these devices have been removed, you’re all set to leave the system behind! The new owner of the property at that location will need to create a SimpliSafe® Account (opens in new tab), then they can activate monitoring for the system (opens in new tab).