How to Resolve the "No Video" Error for SimpliSafe® Cameras

Updated June 24, 2026

The error “No Video” means that while recording, the camera disconnected from SimpliSafe® and the video was not able to be saved. This may indicate that a portion or the entirety of the video was lost, and unfortunately will not be able to be recovered.

There are a few steps you can take to get your cameras back up and running smoothly. Please note that while “No Video” errors caused by a loss of power to your location’s Wi-Fi router are not necessarily preventable, your system does have a fallback to run off a built-in network backup connection* and 24-hour backup battery to ensure you’re protected at all times. Note that the built-in network backup connection only applies to the Base Station, and does not relay data to your cameras.

*Built-in network backup connection available with a professional monitoring plan (opens in new tab).

Each SimpliSafe® camera needs an upload speed of at least 2Mbps. So if you have 5 cameras, you’ll need at least 10Mbps to allow cameras to record without an issue at the same time should an alarm occur, or if you use certain features within the SimpliSafe® Mobile App.

You can check your upload speed, along with signal strength using the in-app Connection Check tool.

Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet
Choose My System from the bottom navigation bar
Select Camera Settings (opens in new tab)
Tap on the camera you wish to troubleshoot
Scroll down to Connection and tap on Connection Check
Press the “Start Connection Check” button to begin the test

What do my Results Mean?

Good Upload Speed

A good signal strength or upload speed means that there is a strong connection between your camera and Wi-Fi network.

Fair or Poor Upload Speed

If your upload speed is fair or poor, reduce the camera’s video resolution in its settings in the SimpliSafe® Mobile App. To do this:

Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet
Choose My System from the bottom navigation bar
Select Camera Settings (opens in new tab)
Tap on the camera you wish to manage video resolution for
Navigate to “Video Quality” and choose a lower resolution
Don't forget to select SAVE in the upper right corner to save your selections

It may also be necessary to upgrade your internet package to improve your upload speed. We recommend reaching out to your internet service provider to learn more about their offerings.

Fair or Poor Signal Strength

If your signal strength is fair or poor, move your camera and Wi-Fi router closer together and then try running the Connection Check tool again. If your signal strength is still fair or poor, we recommend getting a Wi-Fi extender (opens in new tab).

It may also help to connect your SimpliSafe® devices to a different Wi-Fi network. We recommend setting up a Guest Network on your Wi-Fi router and only connecting your SimpliSafe® devices to it. To learn more about setting up a Guest Network, reach out to your internet service provider.

What do my Results Mean?

Good Upload Speed

Fair or Poor Upload Speed

Fair or Poor Signal Strength

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