What is the Trouble Signal (three-tone warning sound), and how do I resolve it?
With the Base Station’s 2.10 firmware update, we’ve introduced a way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station every 1 minute, accompanied by its flashing yellow Trouble Light. When this is present, you’ll see a notification appear on your Keypad, informing you that an issue is occurring with your system.
These changes are part of the UL-985 Standard for Household Safety and may be required in your area - depending on local laws and regulations.
If you are hearing the Trouble Signal or seeing the Trouble Light, your system could be having issues with one of the following:
Components are either Not Responding or marked as Offline within the SimpliSafe® Mobile App
Smoke, CO, and Smoke & CO Detectors have a malfunction and/or low sensitivity is being reported
Smoke, CO, and Smoke & CO Detectors have a tamper switch that is not held down
A No Link To Dispatcher error may be reported by your Keypad. Use the steps outlined in this article (opens in new tab) to resolve the issue
RF Interference may be detected. Use the steps outlined in this article (opens in new tab) to resolve the issue
These warnings cannot be dismissed until the issue itself is resolved
You can, however, modify or disable the Trouble Signal and Trouble Light in your system settings (opens in new tab) at any time.
If you require further assistance, please don’t hesitate to reach out to our support team directly (opens in new tab).
To Modify the Trouble Signal
Using the SimpliSafe® Mobile App
Open the SimpliSafe® Mobile App (opens in new tab) on your smartphone or tablet
Select My System from the bottom navigation menu
Choose Audio Alerts
Under Trouble Signal, select your desired volume
Press Save in the upper right corner to save this change
Using the Keypad
Press the Menu button on your Keypad
Enter your Master PIN
Select System Settings
Choose Trouble Signal, and then your desired volume
To Modify the Trouble Light
Using the SimpliSafe® Mobile App
Open the SimpliSafe® Mobile App (opens in new tab) on your smartphone or tablet
Select My System from the bottom navigation menu
Choose Status Lights
Toggle the Trouble Light on or off
Press Save in the upper right corner to save this change
Using the Keypad
Press the Menu button on your Keypad
Enter your Master PIN
Select System Settings
Choose Trouble Light, and then toggle the setting on or off