Post Alarm Follow Up Communication
At SimpliSafe®, we believe that peace of mind comes from not only knowing that your home is protected, but also understanding how we respond during moments that matter. That’s why we’re introducing the Post Alarm Follow Up Communication.
What is the Post Alarm Follow Up Communication?
The Post Alarm Follow Up Communication is an email you’ll receive about a day after there was a qualifying monitored alarm event at your home or business. This message provides a clear, detailed explanation of:
What SimpliSafe® device triggered your alarm
How our monitoring center responded
Why specific actions (such as a request for emergency dispatch) were taken
What you can do to help ensure better outcomes in the future
Our goal is to help you “close the loop” on alarm events, so you never have to wonder why something happened or what to do next.
Why is the Post Alarm Follow Up Communication helpful?
Alarm moments can be confusing. Sometimes they happen when you’re away. Other times, something unexpected may trigger an alarm - even when everything seems fine.
This follow up email helps you understand:
Why the alarm occurred (e.g. the Duress PIN was used, the incorrect Safe Word (opens in new tab) was said to our monitoring agents, the alarm was cancelled too late)
Why we requested dispatch of the police, fire departments, or other emergency responders
How our monitoring decisions were made based on your account settings and the alarm type
What steps you can take to reduce false alarms and ensure accurate emergency responses
By offering transparency and education, this feature empowers you to use your system with more confidence and fewer surprises.
What types of alarms trigger the Post Alarm Follow Up Communication?
To minimize redundant communications, we only send Post Alarm Follow Up emails for alarm events that have been identified as frequent sources of concern or confusion for SimpliSafe® customers.
How will the Post Alarm Follow Up Communication help me in the future?
These emails also include:
Tips to reduce false alarms, like extending your Entry/Exit Delays (opens in new tab)
Links to helpful articles from our Help Center, like How do Duress Alarms Work (opens in new tab)
Advice to ensure accurate monitoring, like keeping emergency contacts up to date and knowing your Safe Word (opens in new tab)We hope that these emails make you feel confident the next time you arm your system!
What do I need to do?
Nothing! If you’re a Primary Contact (opens in new tab) for a system that is subscribed to a monitoring plan (opens in new tab) that includes 24/7 emergency dispatch, or you have turned on email notifications for alarms, you’ll automatically receive these emails whenever a qualifying alarm occurs.
If you would like to adjust your settings for email summaries after alarms, you may do so at any time in the SimpliSafe® Mobile App by taking the following steps:
Open the SimpliSafe® Mobile App on your smartphone or tablet
Navigate to My System
Scroll down to Notification Settings
Select Email Notifications
Toggle the Indoor Alarm Summary setting on or off
If you’d like to learn more about alarms, see our What Happens During an Alarm (opens in new tab) article in the Help Center.