My privacy shutter isn’t responding correctly
The Smart Alarm Wireless Indoor Security Camera and SimpliCam® Wired Indoor Security Camera both come with a privacy shutter, which is a metal cover that will physically conceal the camera’s lens. When the privacy shutter is on, your camera will not record any motion.
If your privacy shutter is open when your settings say it should be closed, or closed when it should be on, follow the steps below.
Check Your Settings in the SimpliSafe® App
First, check your camera’s privacy shutter settings in the SimpliSafe® App to ensure that they are configured correctly.
To Check the Smart Alarm Indoor Camera’s Settings
Open the SimpliSafe® App (opens in new tab) on your phone or tablet
Select My System from the navigation menu on the bottom of the screen
Choose your camera
Under Camera Behavior, look through the Off, Home, and Away modes
To Check the SimpliCam® Indoor Camera’s Settings
Open the SimpliSafe® App (opens in new tab) on your phone or tablet
Select My System from the navigation menu on the bottom of the screen
Choose your camera
Under Camera Behavior, look through the Off, Home, and Away modes
Change Your System’s Armed State
Arm or disarm your SimpliSafe® System (opens in new tab) into a different state, and then turn it back to your desired state.
Reset Your Camera
If adjusting the armed state of your system did not help, reset your camera next. You can find the steps to reset the Smart Alarm Indoor Camera (opens in new tab) and reset the SimpliCam® Indoor Camera (opens in new tab) in our Help Center.
Still Need Help?
If your camera’s privacy shutter is still not responding correctly after taking the steps above, please contact our Support team (opens in new tab) for additional assistance.