Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
In the event that a Smoke Detector, Carbon Monoxide Detector, Smoke & Carbon Monoxide Detector, or Smoke & Carbon Monoxide Alarm Listener triggers an alarm, the sequence our Monitoring Center follows depends on whether a smoke or carbon monoxide alarm was triggered.
If a Smoke Alarm Was Triggered
When a Smoke Detector, Smoke & Carbon Monoxide Detector, or Smoke & Carbon Monoxide Alarm Listener triggers a smoke alarm, you may cancel dispatch for the alarm by entering your Master PIN (opens in new tab) or Custom PIN (opens in new tab) on your Keypad, or over the phone when our monitoring agent speaks with the Primary Contact.
When a smoke alarm is triggered, the Monitoring Center will only contact your first Primary Contact (opens in new tab), as time could be critical. If we are not able to get in touch with your Primary Contact, we will request the dispatch of emergency services to the monitored location.
Please note that you cannot use the SimpliSafe® Mobile App to cancel smoke alarms. This is due to UL regulations that prohibit the ability to remotely cancel smoke alarms; which is a feature with your safety in mind to ensure that you never accidentally cancel a true smoke alarm.
If a Carbon Monoxide Alarm Was Triggered
When a carbon monoxide alarm is triggered by the Carbon Monoxide Detector, Smoke & Carbon Monoxide Detector, or Smoke & Carbon Monoxide Alarm Listener, two things will happen at once. You will receive an automated call from us, and emergency services will be dispatched to your location.
Due to the serious and potentially life-threatening nature of carbon monoxide poisoning, there is no way to cancel carbon monoxide alarms.