Welcome to the Help Center

06.03.2026 - Smart Lock Series 2

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for you…

05.20.2026 - Outdoor Camera

The error “No Video” means that while recording, the camera disconnected from SimpliSafe® and the video was not able to be saved. This may indicate that a portion or the entirety of the video was lost, and unfortunately will not be able to be recovered. There are a few steps you…

05.20.2026 - Getting Started

Our professional monitoring helps protect your home against many types of alarms - such as burglary/intrusion, life safety (Smoke, CO), and environmental (water, extreme temperature). Plans are paid monthly, with no contracts or hidden fees. Monitoring Plans Some features are onl…

05.21.2026

CONNECTION ERROR WHAT IT MEANS If your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe® systems and cameras require 2.4GHz Wi-Fi networks. HOW TO FIX IT Remove the battery f…

03.10.2026

With the exception of the Base Station, SimpliCam® Wired Indoor Camera, Smart Alarm Indoor Camera, and Key Fob, all of the products for our Gen3 SimpliSafe® system have batteries that can and should be replaced periodically. When a sensor needs new batteries, your system will dis…

05.19.2026 - Installation Troubleshooting

Test Mode is a system state you can manually enter through the menu on your Keypad to check the connection between the Base Station and our Monitoring Center. While in Test Mode, you can also test the connection between your Base Station and other SimpliSafe® devices on your syst…

06.18.2026 - Alarm Events & Monitoring

You can update your payment method at any time within the SimpliSafe® Mobile App or Online Account. Please note that we are no longer able to accept and process pre-paid cards. If you’re paying with a pre-paid card, follow the instructions below to update your payment method to a…

03.25.2026

Your SimpliSafe® System requires periodic firmware updates to receive the latest features, security upgrades, and more. The way your system updates depends on the current firmware version your system is running. Not sure what version of the firmware is installed on your system? Y…

06.18.2026 - Alarm Events & Monitoring

We understand that your monitoring needs may change, that’s why we made it easy for our customers to change their plans accordingly. Looking to compare plans before making changes? Our plan comparison page can help you see what features are available for what plans at a high leve…

06.10.2026 - Installation

Overview The Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home. If you are subscribed to either our residential or business p…

06.18.2026

The Entry Sensor takes one Duracell CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Entry Sensor battery, slide the sensor up and off its bracket. Then replace the lithium battery and slide the sensor back ont…

11.17.2025 - App Features

Overview Alarm Screen is an optimized, in-app alarm handling experience. With critical alarm information consolidated on a single screen - you can feel more confident in your choice of canceling an alarm or requesting emergency dispatch through Alarm Screen. The alarm screen feat…