How Does the Water Sensor Respond During an Alarm

The Water Sensor will sound the alarm when it detects water in its chamber. This could be the result of a small leak, or something more dangerous like flooding within your home or business.

Depending on your monitoring plan, you may receive push notifications (opens in new tab), alarm texts (opens in new tab) and/or a phone call in the event this alarm sounds. The call is placed to the Primary Contact first, followed by the Secondary Contact (opens in new tab) in the event the Primary Contact does not answer. If neither answer, don’t worry - this call is simply a robocall from the monitoring center to alert you of the active situation. It does not result in dispatch to your system’s location.

We encourage you to save the monitoring center number to your phone. That number is 855-693-4911.

Once saved to your phone, you’ll also want to allow us access to bypass Do Not Disturb and Silent Profiles (opens in new tab). This allows for Critical Alarm Notifications to get through to you, regardless of your phone’s volume or profile status.